Privacy Policy
Last updated: September 28, 2026
Neude (“Neude,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit neude.com, make a purchase, communicate with us, subscribe to our marketing, or otherwise interact with our website and services.
Neude is operated by Black Frame LLC, located at 177 9th Ave, Apt. 2E, New York, NY 10011, United States.
Information we collect
Depending on how you interact with Neude, we may collect the following types of information:
Contact information, such as your name, email address, phone number, billing address, and shipping address.
Order and transaction information, including products purchased, order history, returns, refunds, shipping information, and related transaction details.
Payment information. Payments are processed by our payment providers. We do not directly store complete credit or debit card numbers.
Account information, if you create or use an account on our website.
Marketing information, including your email address, marketing preferences, and interactions with emails or other communications we send.
Device and usage information, such as your IP address, browser type, device type, pages viewed, referring website, interactions with our site, and similar technical information.
Information you provide to us, including information submitted through customer service inquiries, forms, surveys, reviews, promotions, or other communications.
How we collect information
We collect personal information directly from you when you place an order, subscribe, contact us, or otherwise provide information; automatically when you browse or interact with our website through cookies and similar technologies; from service providers that help us operate our business; and from advertising, analytics, and marketing partners where permitted by law.
How we use your information
We may use personal information to process and fulfill orders; arrange shipping and delivery; process returns and refunds; communicate with you about your orders or inquiries; provide customer service; send marketing communications when permitted; personalize and improve our website and customer experience; understand how visitors use our website; measure the effectiveness of advertising and marketing; detect, investigate, and prevent fraud, misuse, or security incidents; comply with legal obligations; and protect our rights, customers, and business.
How we share information
We may share personal information with companies that help us operate Neude, including ecommerce and website providers such as Shopify; payment processors; shipping, fulfillment, and logistics providers; email and marketing platforms; analytics providers; advertising and social media platforms; technology and website service providers; professional advisers, including accountants, lawyers, and consultants; and government authorities or other parties where required by law.
These providers may process your information in accordance with their agreements with us and applicable law.
Cookies and similar technologies
We use cookies and similar technologies to operate our website, remember preferences, maintain shopping-cart functionality, understand website usage, improve performance, and support advertising and marketing.
Some cookies are necessary for the website to function. Others may be used for analytics, personalization, or advertising.
For more information, please see our Cookie Policy.
Where available, you may manage cookie preferences through the cookie or privacy controls provided on our website.
Email marketing
If you subscribe to Neude emails, we may send you product updates, launches, restocks, promotions, and other marketing communications.
You may unsubscribe at any time by clicking the unsubscribe link in an email. Unsubscribing from marketing emails will not prevent us from sending transactional communications related to your orders or customer-service requests.
Behavioral advertising and data sharing
We may use advertising and analytics partners to help us understand how customers interact with Neude and to display advertising that may be more relevant to you.
Depending on applicable law, certain uses of personal information for targeted or cross-context behavioral advertising may be considered “selling” or “sharing” personal information even when no money changes hands.
Where applicable, you may exercise available privacy choices through the Privacy Choices, Do Not Sell or Share My Personal Information, or similar link provided on our website.
Your privacy rights
Depending on where you live and applicable law, you may have the right to request access to personal information we hold about you; request correction of inaccurate personal information; request deletion of certain personal information; request information about how we use or disclose your information; opt out of certain targeted advertising, sales, or sharing of personal information; and appeal certain decisions regarding a privacy request where applicable.
You will not be discriminated against for exercising applicable privacy rights.
To submit a privacy request, contact us at support@neude.com.
We may need to verify your identity before completing a request.
Data retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing transactions, maintaining business and tax records, resolving disputes, enforcing agreements, and complying with legal obligations.
Data security
We use reasonable administrative, technical, and organizational measures intended to protect personal information.
No method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Children’s privacy
Neude is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
Third-party websites
Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy or security practices of those third parties.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.
The updated policy will be posted on this page with a revised “Last updated” date.
Contact us
For questions about this Privacy Policy or our privacy practices, contact:
Neude
Operated by Black Frame LLC
177 9th Ave, Apt. 2E
New York, NY 10011
United States
support@neude.com
