Refund policy

We want you to love the fit. If something isn’t right, you may request a return within 30 days of receiving your order.

To be eligible for a return, items must be unworn, unwashed and in their original condition, with all tags and original packaging intact.

For hygiene reasons, underwear that has been worn, washed, or returned without its original hygiene protection or packaging cannot be accepted.

To start a return, contact us at support@neude.com with your order number and the item(s) you would like to return.

Please do not send items back without contacting us first.

Approved returns should be sent to:

525 West 28 St #1030
New York, NY 10001

Return shipping

Customers are responsible for return shipping unless the item arrived damaged, defective or incorrect.

Original shipping charges are non-refundable.

Damaged or incorrect orders

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us as soon as possible at support@neude.com with your order number and photos or video of the issue.

We’ll review the issue and make it right.

Final sale items

Items specifically marked Final Sale are not eligible for return or exchange.

Promotional or discounted items are still eligible for return unless they are clearly marked Final Sale at the time of purchase.

Gift cards are non-refundable.

Exchanges

We do not currently process direct exchanges.

The fastest way to get a different size or style is to return your original item and place a new order.

International orders

Neude currently ships primarily within the United States. Orders to Canada, Europe and other international destinations may be accepted on a case-by-case basis by contacting support@neude.com.

Return eligibility, shipping costs, duties, taxes and other fees for international orders may vary and will be confirmed at the time of purchase.

Refunds

Once we receive and inspect your return, we’ll let you know whether it has been approved.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days for your bank or card issuer to process the refund after it has been issued.

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at support@neude.com