Shipping & Delivery

We currently ship throughout the United States.

Orders are processed during regular business days, excluding weekends and holidays. Once your order has shipped, you’ll receive a confirmation email with tracking information.

Processing times

Please allow 1–3 business days for your order to be processed before shipment.

During launches, promotions or other high-volume periods, processing may take slightly longer.

U.S. shipping

Available shipping options and rates are shown at checkout.

Delivery times are estimates provided by the carrier and begin once your order has been shipped. Neude is not responsible for carrier delays once a package is in transit.

Tracking

Once your order ships, you’ll receive an email with your tracking number.

Please allow a short period of time for tracking information to update after you receive your shipping confirmation.

Incorrect shipping information

Please review your shipping address carefully before placing your order.

If you notice an error, contact us at support@neude.com as soon as possible. We’ll do our best to update the address before the order ships, but we cannot guarantee changes once an order has been processed.

Neude is not responsible for packages delivered to an incorrect address provided at checkout.

Lost, delayed or missing packages

If your tracking shows a delay or your package has not arrived within the expected delivery window, please contact the carrier first using your tracking information.

If you still need help, contact us at support@neude.com and we’ll assist where we can.

International shipping

Neude is currently focused on U.S. shipping.

Orders to Canada, Europe and other international destinations may be available on a case-by-case basis. If you’re interested in placing an international order, contact us at support@neude.com before purchasing.

International customers may be responsible for shipping costs, customs duties, taxes, import fees or other charges imposed by the destination country.

Questions

For any shipping questions, contact us at support@neude.com