Terms of Service
Last updated: September 28, 2026
These Terms of Service govern your use of neude.com and your purchase of products from Neude.
By accessing our website or placing an order, you agree to these Terms.
Neude is operated by Black Frame LLC, located at 177 9th Ave, Apt. 2E, New York, NY 10011, United States.
Use of our website
You may use this website only for lawful purposes and in accordance with these Terms.
You may not use the website for fraudulent or unlawful purposes; interfere with the security or operation of the website; attempt to gain unauthorized access to our systems; introduce viruses, malicious code, or other harmful material; scrape, copy, reproduce, or commercially exploit website content without authorization; or use Neude trademarks, images, product photography, text, or other intellectual property without permission.
Products and availability
We make reasonable efforts to accurately display product descriptions, colors, sizes, materials, pricing, and availability.
Actual colors may vary depending on your device or screen settings.
Products may be changed, discontinued, or unavailable at any time without notice.
We reserve the right to limit quantities, refuse orders, or cancel orders where permitted by law.
Pricing
Prices are displayed in U.S. dollars unless otherwise indicated.
We reserve the right to change prices at any time.
If a product is listed at an incorrect price due to a typographical, technical, or other error, we may cancel the affected order and issue a refund.
Applicable taxes and shipping charges are calculated or displayed at checkout.
Orders
Submitting an order does not guarantee acceptance.
We may refuse or cancel an order for reasons including suspected fraud, incorrect pricing or product information, inventory issues, payment authorization problems, shipping restrictions, or violations of these Terms.
If we cancel an order after payment has been processed, we will refund the applicable amount.
Payment
You agree to provide accurate and complete payment and billing information.
Payments are processed through third-party payment providers. By submitting payment information, you authorize the applicable charges associated with your order.
Shipping
Shipping times are estimates and are not guaranteed unless explicitly stated.
Neude is not responsible for carrier delays or events outside our reasonable control.
For additional information, please see our Shipping & Delivery Policy.
Returns and refunds
Returns and refunds are governed by our Returns & Refunds Policy.
Please review that policy before placing an order.
International orders
Neude currently ships primarily within the United States.
Orders to Canada, Europe, and other international destinations may be accepted on a case-by-case basis.
International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Promotions and discount codes
Promotional offers may be subject to additional terms.
Unless otherwise stated, discount codes cannot be combined, discounts have no cash value, discounts may exclude certain products, promotions may be changed or ended at any time, and orders placed before or after a promotional period are not eligible for retroactive price adjustments.
Intellectual property
All content appearing on the Neude website, including trademarks, logos, product names, photographs, graphics, videos, text, design elements, and website content, is owned by or licensed to Neude and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, published, or commercially used without our prior written permission.
User-submitted content
If you submit reviews, photographs, comments, or other content to Neude, you represent that you have the right to provide that content.
Unless otherwise agreed, you grant Neude a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, and adapt that content in connection with our business, marketing, and website.
We will not use customer photographs for promotional purposes where additional consent is legally required without obtaining that consent.
Third-party services
Our website may contain links to or integrations with third-party websites, platforms, or services.
We are not responsible for the content, availability, security, policies, or practices of third parties.
Disclaimer of warranties
To the fullest extent permitted by law, the website and its content are provided on an “as is” and “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free, or secure.
Nothing in these Terms limits warranties or consumer rights that cannot legally be excluded.
Limitation of liability
To the fullest extent permitted by law, Neude and Black Frame LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products.
Our total liability relating to a particular purchase will not exceed the amount you paid for the product giving rise to the claim, except where applicable law requires otherwise.
Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Neude, Black Frame LLC, and their officers, directors, employees, contractors, and agents from claims or liabilities arising from your unlawful use of the website or violation of these Terms.
Governing law
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.
Nothing in these Terms limits any consumer protection rights you may have under applicable law.
Changes to these Terms
We may update these Terms periodically.
Changes will become effective when posted on this page unless otherwise required by law.
Continued use of the website after changes are posted constitutes acceptance of the revised Terms.
Contact
Questions about these Terms may be sent to:
Neude
Operated by Black Frame LLC
177 9th Ave, Apt. 2E
New York, NY 10011
United States
support@neude.com
